Shipping policy

The customer bears the responsibility to properly package the warrantied item so that it will not be damaged during the shipping process. We recommend keeping the original boxing or request a replacement box and use a approved hazmat certified shipping department. Abyss Battery®, Inc. will not bear responsibility for the customer not following the regulated rules and guidelines in returning a battery for a warranty claim. This includes the classification of certifying your warranty claimed item as Dangerous Goods along with the proper packaging, labeling, and using qualified shipper to return the product back to us for assessment.